Shipping & Delivery - Smart Wood

1. Processing Time

Orders are typically processed within 1–3 business days. Custom or made-to-order items may require additional time.

2. Delivery Options

  • Standard Delivery (UK): 3–7 business days.
  • Express Delivery (UK): 1–3 business days.
  • International Shipping: 7–21 business days, depending on location.

3. Shipping Costs

Shipping costs are calculated at checkout based on weight, size, and destination. From time to time, we may offer free delivery promotions.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details. You can monitor your delivery status through the courier’s website.

5. Delays

We are not responsible for shipping delays caused by courier services, customs, weather, or events outside our control. We will do our best to keep you informed of any unexpected issues.

6. Damaged or Lost Parcels

If your order arrives damaged, or if your parcel does not arrive within the expected timeframe, please contact us immediately at info@smart-wood.uk so we can assist you.

7. Delivery Restrictions

Some products may not be available for international shipping due to size, weight, or customs restrictions. We will notify you if your order cannot be shipped to your location.